{"product_id":"new-manager-training","title":"New Manager Training (E-learning)","description":"\u003ch2\u003ePractical Manager Job Training for First-Time Managers\u003c\/h2\u003e\n\n\u003cp\u003eThis new manager training course is built for first-time managers, newly promoted supervisors and team leads who need practical manager job training without theory, jargon or corporate waffle.\u003c\/p\u003e\n\n\u003cp\u003eYou got promoted because you were good at the job. Nobody mentioned the part where you'd have to tell someone their work isn't good enough, turn down a holiday request, or sit across from a colleague who's now a direct report and have the conversation you've both been avoiding.\u003c\/p\u003e\n\n\u003cp\u003eThat's the job now. This is the course that prepares you for it.\u003c\/p\u003e\n\n\u003cp\u003eSelf-paced, plain-spoken, and built for the person who's managing people for the first time and would rather not wing the hard bits.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAround 25–30 minutes, at your own pace.\u003c\/strong\u003e Nine modules, a quick check after each, and a certificate at the end.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this manager training course is\u003c\/h3\u003e\n\n\u003cp\u003eA practical walkthrough of the difficult workplace conversations new managers dread and usually handle badly the first few times: underperformance, behaviour, saying no, delivering decisions you didn't make, and the feedback that actually changes something instead of just bruising someone.\u003c\/p\u003e\n\n\u003cp\u003eNo theory for the sake of theory. No personality frameworks. Just practical management skills for new managers: how to open the conversation, hold it steady when it gets uncomfortable, and close it without leaving a mess to clean up later.\u003c\/p\u003e\n\n\u003ch3\u003eWhat you'll work through\u003c\/h3\u003e\n\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWhy difficult management conversations feel worse than they are\u003c\/strong\u003e — and what's actually at stake when you avoid them.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePreparing without over-rehearsing\u003c\/strong\u003e — the difference between knowing your point and reading a script.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpening lines that don't make it worse\u003c\/strong\u003e — how the first thirty seconds set the tone for the whole thing.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eManaging underperformance\u003c\/strong\u003e — separating the work from the person, and being specific enough to be useful.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandling behaviour and conduct issues\u003c\/strong\u003e — addressing how someone shows up without it becoming a character trial.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSaying no as a manager\u003c\/strong\u003e — to requests, to ideas, to people you like, without burning the relationship.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDelivering decisions you disagree with\u003c\/strong\u003e — representing the call without throwing yourself or anyone else under the bus.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandling employee reactions\u003c\/strong\u003e — silence, tears, anger, the counter-argument you didn't see coming.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClosing and following up\u003c\/strong\u003e — so the conversation actually leads somewhere.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWho this manager training course is for\u003c\/h3\u003e\n\n\u003cp\u003eFirst-time managers. Recently promoted team leads. New supervisors. Anyone who's just started managing people who used to be peers. People who are technically in charge and quietly hoping the awkward stuff sorts itself out. (It won't.)\u003c\/p\u003e\n\n\u003ch3\u003eHow the self-paced manager job training works\u003c\/h3\u003e\n\n\u003cp\u003eSelf-contained and offline — it runs in any browser with no login, no subscription, nothing to install. Work through the nine modules in order, answer the quick check at the end of each, and your certificate of completion unlocks once you've worked through them all. Your progress saves automatically, so you can stop and pick up where you left off. Yours to keep and revisit whenever the next hard conversation lands on your desk.\u003c\/p\u003e\n\n\u003ch3\u003eCommon questions\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eI've never managed anyone before — is this too advanced?\u003c\/strong\u003e\u003cbr\u003eNo. It assumes you're new to management and starts there.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs this HR-approved policy guidance?\u003c\/strong\u003e\u003cbr\u003eNo. This is about handling the conversation well as a manager. For formal disciplinary process, grievance procedure, or anything heading toward legal territory, follow your organisation's policy and talk to HR. This sits upstream of all that — the everyday manager conversations that, handled well, mean you never get near the formal stuff.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long does it take?\u003c\/strong\u003e\u003cbr\u003eAround 25–30 minutes to work through, at your own pace. Come back to specific sections whenever you need them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIs there a certificate?\u003c\/strong\u003e\u003cbr\u003eYes — a self-paced certificate of completion you can print or save as a PDF once you've finished the modules. It's a certificate of completion, not an accredited or regulated qualification.\u003c\/p\u003e\n\n\u003chr\u003e\n\n\u003cp style=\"font-size: 13px; color: #6a6a80;\"\u003e\u003cem\u003eIndependent self-paced course by DM Apps. The certificate is a certificate of completion, not an accredited or regulated qualification. Single-user licence.\u003c\/em\u003e\u003c\/p\u003e","brand":"DM Apps","offers":[{"title":"Default Title","offer_id":47127567302812,"sku":null,"price":67.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0748\/1835\/5356\/files\/dmapps-stacked-light.png?v=1782775878","url":"https:\/\/drewmitchell.co.uk\/products\/new-manager-training","provider":"drewmitchell.co.uk","version":"1.0","type":"link"}